Service
FAQ Customized Gifts support File download
1 Choose gifts and budget
Customers can search and browse the product catalog from our website, or inquire about gift details and suggestions by email or phone
Customers can also check the price on the website (Alibaba.com), or get a quotation via email or Skype
The official quotation will be automatically sent from our online quotation platform or get further quotations through our sales staff

2 Order confirmation
Once the quotation is confirmed, we will provide a formal sales confirmation with payment method
Under normal circumstances, a 40% deposit is required before production samples are produced

3 Computer simulation model and sample production
Our design team will provide a computer simulation of the gift before the production sample
In addition, we will also provide real samples for approval before mass production, which usually takes 7 days

4 Mass production and quality control
The production time will vary according to different types of gifts, under normal circumstances, it takes about 15-20 days
Our quality control personnel will strictly supervise and inspect the production line to ensure the quality of the goods
More importantly, our QC inspectors will conduct a comprehensive inspection of the products. Ensure product quality meets customer requirements before shipment
AQ L2 standard test is applicable
AQL standard test

5 Distribution and logistics
We can provide the following delivery and logistics services
Deliver to Hong Kong, including warehouses and terminals
Delivery in Hong Kong and Mainland China at designated locations or branches, special packaging can be requested for delivery
Transportation to Mainland China, such as Shenzhen, Guangzhou, Shanghai, Beijing or China foreign trade warehouse
For overseas transportation, we can provide complete I/E, sea or air freight quotation is also available on request

Overseas buyers
All inquiries and orders from overseas buyers are welcome!
Our export team has rich experience in overseas trade sales and logistics, and will be delivered to customers in the fastest time and appropriate arrangements.

Freight arrangements

We provide USD quotation and (FOB), FOB prices including handling fees for customers' reference.
If the customer's volume is not large, we can arrange for express delivery or air mail or surface mail delivery services provided by China Post to reduce delivery costs without additional handling fees.

Product safety and quality indicators

Most of our products can meet the export requirements of European and American products. For example, copies of certificates such as FCC/CE/RoHS can be provided to customers for reference.
As different customers and countries have different product safety and quality requirements, please provide specific product requirements and certificate requirements, and we will provide relevant professional advice accordingly!
Contact email address of account manager: mkt@ihnly.com

Our logistics/express Partners: SF, FEDEX, DHL,China Post,etc.

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